Privacy policy data transparently, securely and only for purposes necessary

This Privacy Policy explains how Sté TOP B PLUS BRODERIE collects and uses personal data provided by visitors to www.top-broderie.com.

Top Broderie is committed to processing personal data transparently, securely and only for purposes necessary for its business activities.

1. Data Controller

The controller responsible for personal data collected through the website is:

Sté TOP B PLUS BRODERIE
Legal form: SARL – Limited Liability Company
Share capital: TND 200,000
Tax identification number: 1686698/P/A/M/000
Address: Taha Hcine, 8070 Korba, Tunisia
Email: [email protected]
Phone: (+216) 26 014 591

2. Personal Data We May Collect

Top Broderie does not provide user accounts on its website.

Personal data is primarily collected when a visitor contacts us or submits a request for a quotation.

Depending on the information voluntarily provided, we may process:

• first and last name;
• company or organization name;
• email address;
• telephone number;
• country or professional location, when provided;
• information about the embroidery or textile customization project;
• the content of the submitted message;
• logos, artwork or other files submitted for project evaluation;
• any other information voluntarily provided as part of the request.

Please do not submit sensitive personal information that is not necessary for your project.

3. How We Use Personal Data

Information submitted to Top Broderie is used only when necessary to:

• receive and review quotation requests;
• understand the requirements of customers and prospective customers;
• contact users regarding their requests;
• prepare and send quotations or commercial proposals;
• evaluate embroidery and textile customization projects;
• follow up on communications and business relationships;
• answer requests received through the website, email or telephone;
• maintain the security and proper operation of the website;
• comply with applicable legal obligations.

Information submitted through quotation requests is not used to create advertising profiles.

4. Quote Request Form

When you submit a quote request through our website, the information entered is transmitted to Top Broderie so that our team can review the project and respond to you.

Submitting a form does not automatically create a contractual relationship and does not constitute an order.

Files provided to us, including logos and artwork, are used only to evaluate or carry out the relevant project.

5. Data Retention

Personal data is kept only for as long as necessary for the purposes for which it was collected.

As a general rule, where a quotation request does not result in a business relationship, the information may be retained for up to 12 months following the last communication to allow appropriate follow-up.

Where a business relationship is established, certain information may be retained for a longer period where necessary to perform the project or comply with applicable administrative, accounting, tax or legal obligations.

Information that is no longer required is deleted or archived in accordance with applicable requirements.

6. Who Can Access Your Data?

Personal data is accessible only to persons who require it to process requests or support Top Broderie's business operations.

This may include:

• authorized Top Broderie personnel;
• technical providers necessary for the operation and hosting of the website;
• email service providers used to send and receive communications;
• service providers acting on behalf of Top Broderie where their involvement is necessary to handle a request.

Top Broderie does not sell or rent users' personal data to third parties.

7. International Processing and Technical Providers

Some technical services used for website hosting, security, email or the transmission of enquiries may process information using infrastructure located outside Tunisia.

Where applicable, Top Broderie takes steps to ensure that such processing and any international transfer of personal data are handled in accordance with applicable data protection requirements.

8. Cookies and Advertising Tracking

In its current configuration, the Top Broderie website does not use cookies for advertising, profiling or marketing tracking purposes.

The website does not provide user accounts or authenticated areas.

Basic technical information may nevertheless be processed automatically by the website's hosting and security infrastructure where necessary to operate and protect the website.

If analytics, advertising services or other tracking technologies are introduced in the future, this Privacy Policy will be updated and appropriate consent mechanisms will be implemented where required.

9. Technical Data

When accessing the website, hosting or security infrastructure may temporarily process certain technical information, including:

• IP address;
• date and time of access;
• browser or device information;
• requested pages or resources;
• information required to identify errors, abuse or malicious access attempts.

Such information is used only for website operation, security and protection.

10. Data Security

Top Broderie implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure or misuse.

Access to collected data is restricted to persons and service providers that require the information to perform their duties.

11. Your Rights

Under applicable personal data protection legislation, individuals may request access to personal information concerning them and request the correction of information that is inaccurate or incomplete.

Where provided by applicable legislation, additional rights concerning the processing of personal data may also apply.

To exercise your rights or ask a question concerning your personal data, please contact:

[email protected]

To protect personal information, Top Broderie may request information reasonably necessary to verify the identity of the person making the request.

12. International Visitors

Top Broderie is established in Tunisia and may receive enquiries from customers located in other countries.

Where foreign data protection rules apply to a particular processing activity, Top Broderie will seek to comply with the corresponding requirements.

13. Changes to This Privacy Policy

This Privacy Policy may be updated when the website, services, technical tools or applicable legal requirements change.

The latest revision date is displayed at the top of this page.

14. Contact

For questions concerning this Privacy Policy or the processing of your personal data:

Sté TOP B PLUS BRODERIE
Taha Hcine, 8070 Korba, Tunisia
[email protected]
(+216) 26 014 591